If you receive an incorrect item, a missing part, a damaged item upon arrival, or an item with abnormal functionality, please take photos as proof on the day of receipt and submit a return or exchange request to HomeWorker within 7 days of the receipt date.

Upon Receiving Your Order

Return & Exchange Policy

• Applications are only applicable for confirmed quality issues, receipt of incorrect products, quantity discrepancies, or missing main accessories;
• You must provide the order number, problem description, clear photos or videos of the outer box, shipping label, full product view, and the problem area;
• The item, accessories, instruction manual, free gifts, labels, and inner and outer packaging must be kept intact;
• Generally, each order is only eligible for one return or exchange for the same issue;
• Please do not return, discard, disassemble, or arrange third-party repairs without written confirmation from HomeWorker.

How We Handle It

We will evaluate technical assistance, replacement parts, partial replacement, full product replacement, return, or refund based on the product's condition, evidence, and availability. If the issue only affects individual parts or partial functionality, HomeWorker may prioritize sending replacement parts or components, and a full product return may not be required.

Situations Generally Not Considered Quality Issues

• Failure to verify dimensions, colors, models, interfaces, or installation conditions before placing the order;
• Normal wear and tear, natural material textures, or minor discrepancies that do not affect functionality;
• Damage caused by improper installation, modification, misuse, collision, water damage, or external factors;
• Used items, assembled items, incomplete packaging or accessories, where the product itself does not have a confirmed quality issue;
• Reasonable color differences caused by screen display, ambient light, and photography.
• Normal textures, joint marks, and minor cosmetic differences in wood, metal, fabric, leather, or coatings that do not affect usability.

Order Cancellation, Shipping Fees & Refunds

• If a customer requests cancellation after an order has been confirmed and entered the procurement or processing stage, and it is approved, a 20% deduction from the total order amount will be applied for procurement, payment, and administrative fees; items that have been shipped, assembled, or customized cannot be canceled.
• If it is confirmed that HomeWorker sent the wrong item, a missing part, or if there was a quality issue with the item upon arrival, we will arrange reasonable replacement shipping on a case-by-case basis; for other exceptionally approved returns or exchanges, the relevant shipping costs will be borne by the customer.
• After the returned item arrives and is inspected, processing generally takes 1–3 weeks.
• Refunds will only be processed after approval by HomeWorker and will be returned to the original payment method whenever possible; the time required by banks or payment service providers is not included in the processing period.