Delivery & Order Processing｜HomeWorker Hong Kong

HomeWorker products will first be sent to our warehouse for a basic product-appropriate inspection, then arranged for delivery to the Hong Kong address provided by the customer.

Order Process

1. Order Confirmation
After payment is completed, the system will send an order confirmation notification.
2. Procurement and Warehouse Arrival
Products are arranged to be delivered to the local warehouse based on product availability and transportation conditions.
3. Warehouse QC
Verification of style, quantity, main accessories, and visible condition.
4. Local Delivery
After inspection, shipping will be arranged, and delivery information will be provided according to available methods.

Delivery Time and Fees

General orders are expected to be processed, undergo warehouse QC, and have delivery arranged within 5–7 business days after payment confirmation. Business days are Monday to Friday, excluding Saturdays, Sundays, and public holidays; the daily cut-off time for orders is 4 PM.

5–7 business days is an estimated timeframe and not a guaranteed delivery date. Pre-orders, out-of-stock items, cross-border replenishment, customized items, oversized items, or multi-box shipments may require more time; if there are significant delays, we will notify customers using the order contact information. Different products may also arrive at the warehouse or be delivered in separate batches.

Actual shipping fees and available delivery methods are subject to what is displayed on the product page, in the shopping cart, or on the checkout page. For large, remote, or orders requiring special handling, any additional fees will be confirmed before arrangement.

Large Items and Special Addresses

  • Large, extra-long, overweight items, or items requiring special handling may incur additional arrangements or surcharges;
  • Remote areas, outlying islands, village houses, restricted areas, addresses without elevators, or requiring stair climbing may require separate confirmation;
  • Customers are responsible for ensuring that the items and packaging can pass through doors, corridors, elevators, stairs, and to the installation location;
  • If there are changes to the address, phone number, or delivery restrictions, please contact us before the order enters the delivery process.
Delivery Tip: Upon receipt, please first check the outer box and number of pieces. If significant dents, damage, moisture, or discrepancies in the number of pieces are found, please immediately take photos of the outer box, waybill, and item condition, keep all packaging, and contact us as soon as possible.

Delivery Inquiry

Email: homeworkercshk@gmail.com
WhatsApp: (+852) 9604 0994
Office Hours: Monday to Friday 10:30am–5:30pm